 | Am I totally committed to buying this car I haven't seen? |  | No. If you are not happy with the car at the time of delivery, you may reject it. In practice, we supply good quality cars that meet customers' clearly-defined requirements, so this situation should not arise. |
 | Where do the cars come from?
|  | A variety of sources, depending on the age and type of vehicle. Some come from leasing companies, most of which would have been fully-maintained employees' cars. Newer models may be the manufacturers' own management cars, demonstration or rental vehicles. Others will have been privately owned. |
 | Do cars come with service histories? |  | Usually, although some large companies operate centralised service records and service books are not always kept up. We do not buy cars when we suspect servicing has been neglected. |
 | What if you can't find a car matching my requirements?
|  | We would normally expect to locate a suitable vehicle within the twenty-eight day period of the Agreement - often much sooner. After that time you would be free to cancel if you wished, with you deposit refunded in full. |
 | Many cars are 'clocked' nowawdays. Do you guarantee that the mileage is genuine? |  | Yes. |
 | What does the Extended warranty cover? |  | Most mechanical and electrical components are covered against failure (not wear and tear). If you tick the box on the Agreement you will be sent a copy of the policy document. This does not commit you to having the warranty. You need not finally decide until the car is purchased. |
 | Would my car be serviced before delivery? |  | The standard inspection would include a service if this was due, or would be due within two thousand miles. |